Terms of Service

Terms of Service

Last updated: July 13, 2026

These Terms of Service (the "Terms") govern your access to and use of myclarence.com (the "Site") and your purchase of any products offered on the Site. The Site is operated by Clarence, ("Clarence," "we," "us," or "our").

Please read these Terms carefully. By accessing the Site or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Site or place an order.

1. Definitions

  • "Site" means myclarence.com and all of its pages.
  • "Products" means the goods offered for sale on the Site.
  • "Customer," "you," or "your" means any person who accesses the Site or places an order.
  • "Order" means a request submitted by you to purchase one or more Products.

2. Acceptance and Changes to These Terms

By placing an Order, you confirm that you accept these Terms in full. We may update these Terms at any time by posting a revised version on the Site. The Terms in effect on the date you place your Order are the ones that apply to that Order. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

3. Eligibility

You must be at least 18 years old (or the age of majority in your state of residence) to place an Order. By placing an Order, you represent that you meet this requirement and that the information you provide is accurate and complete.

4. Customer Service

Our customer service team can be reached by email at contact@myclarence.com. To help us assist you, please include your first and last name, your Order number, and a description of your request. For business inquiries (partnerships, media, contracts), please also email contact@myclarence.com.

5. Products and Descriptions

Products are described on the Site to the best of our ability based on information provided by our suppliers. Product photographs are for illustrative purposes only and are not contractually binding. Actual colors and appearance may vary due to screen settings, lighting, photography, and similar factors.

Because Clarence Products are cosmetics:

  • Individual results may vary. Any statements regarding performance, wear, or appearance describe typical experiences and are not guarantees.
  • Our Products are cosmetics, not drugs. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and no statement on the Site should be interpreted as a medical claim.
  • Please review the ingredient list before use if you have known sensitivities or allergies, and discontinue use if irritation occurs. If you are pregnant, nursing, or have a medical condition, consult a healthcare professional before use.

6. Orders and Ordering Process

You select Products by adding them to your cart, which you may modify at any time before checkout. During checkout you will review your Order, provide your contact and shipping information, select a shipping method, and enter your payment and billing details. You may apply a promotional code if you have one.

A complete Order summary is displayed before you confirm. You are responsible for the accuracy of your Order and of the contact, shipping, and billing information you provide. The sale is formed once you click the button to place your Order, accept these Terms, and payment is successfully processed.

We reserve the right to refuse or cancel any Order, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel an Order after payment, we will refund the amount charged.

7. Prices and Payment

Unless otherwise stated, prices are shown in U.S. Dollars (USD) and do not include applicable sales tax, which is calculated and displayed at checkout where required, or shipping charges, which are shown before you pay.

We reserve the right to change prices at any time; however, the price displayed at the time you place your Order is the price that applies to that Order.

We accept payment by major credit and debit cards (Visa, Mastercard, American Express, Discover), and may also offer Apple Pay, Google Pay, Shop Pay, and PayPal. Payments are processed through secure, third-party payment providers. We do not have access to or store your full payment card details.

8. Shipping and Delivery

Shipping costs and estimated delivery times are displayed at checkout before payment. Delivery time estimates are provided in good faith but are not guaranteed and may be affected by carrier delays, weather, or other events outside our control.

Title and risk of loss pass to you upon delivery to the carrier / upon delivery to the shipping address you provided.

International orders: where we ship outside the United States, you are the importer of record and are responsible for any customs duties, import taxes, or fees imposed by the destination country. We are often unable to calculate these charges in advance.

Damaged, missing, or incorrect items: please inspect your package promptly upon arrival. If an item is damaged, missing, or incorrect, contact us at contact@myclarence.com within a reasonable time (ideally within 7 days of delivery) with your Order number and photos, and we will make it right.

Packages marked "delivered" but not received: if tracking shows delivery but you have not received your package, contact us and we will work with you and the carrier to resolve the issue, which may include re-shipping at our expense once the claim is confirmed.

9. Returns and Refunds

Because our Products are cosmetics, returns are governed by health and hygiene standards:

  • Unopened, unused Products in their original, sealed packaging may be returned within [30] days of delivery for a refund or exchange.
  • Opened or used cosmetics cannot be returned or refunded for health and hygiene reasons, except where the Product is defective, damaged in transit, or an error was made on our part.
  • To start a return, email contact@myclarence.com with your Order number and reason for the return. We will provide return instructions.
  • You are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping method, as we cannot process a refund for a return we do not receive.
  • Approved refunds are issued to your original payment method within [10] business days of our receiving and inspecting the returned Product. We may withhold a refund until the Product is received or you provide proof of return shipment.
  • We may reduce a refund to reflect any diminished value of a Product resulting from handling beyond what is necessary to inspect it.

All sales of final-sale, promotional, or clearance items are final unless the item is defective.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLARENCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR THE PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR A PRODUCT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

You use the Site at your own risk. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

12. Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of government, labor disputes, carrier delays, supply-chain disruptions, pandemics, or internet or utility failures. If such an event continues for more than ninety (90) days, either party may cancel the affected Order, and any amounts paid for undelivered Products will be refunded.

13. Intellectual Property

All content on the Site — including text, graphics, logos, images, product descriptions, and the "Clarence" name and marks — is owned by or licensed to Clarence and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, republish, or otherwise use any content from the Site without our prior written permission, except for viewing the Site for your own personal, non-commercial use. Unauthorized use may result in termination of your access and may be subject to legal action.

14. User Content and Feedback

If you send us ideas, suggestions, reviews, or other materials ("Feedback"), whether requested or not, you grant Clarence a perpetual, worldwide, royalty-free, irrevocable right to use, edit, copy, publish, distribute, translate, and otherwise use that Feedback in any medium without compensation or obligation to you. We are not required to keep Feedback confidential.

You agree that your Feedback will not violate the rights of any third party (including copyright, trademark, privacy, or publicity rights), will not be unlawful, defamatory, obscene, or offensive, and will not contain malware. You are solely responsible for your Feedback and its accuracy. We may monitor, edit, or remove any Feedback at our sole discretion.

15. Privacy

Your use of the Site and your personal information are governed by our [Privacy Policy], which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and share information, and your privacy rights (including under the California Consumer Privacy Act, as amended).

16. Indemnification

You agree to defend, indemnify, and hold harmless Clarence and its affiliates, officers, directors, employees, agents, service providers, and suppliers from any claims, demands, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site or Products, your violation of these Terms, or your violation of any law or the rights of a third party.

17. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and Clarence regarding the Site and Products and supersede any prior agreements.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [STATE], United States, without regard to its conflict-of-laws rules.

Informal resolution first. Before filing any claim, you agree to contact us at contact@myclarence.com and attempt to resolve the dispute informally. Most concerns can be resolved quickly this way.

[OPTIONAL — Binding Arbitration & Class Action Waiver.] Many U.S. DTC brands add a clause here requiring disputes to be resolved by binding individual arbitration and waiving class actions and jury trials. This is a meaningful legal choice with pros and cons; it should be drafted to match your LLC's state and reviewed before you publish it. I've left it out by default — tell me if you want a version included.

Absent an arbitration clause, any dispute not resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in [STATE], and you consent to venue there.

19. Fraud

We reserve the right to pursue legal action against any fraudulent purchase or any purchase attempted with a stolen, invalid, or unauthorized payment method. No informal settlement will be offered in such cases.

20. Contact

Email: contact@myclarence.com