Return, Refund & Cancellation Policy

Last updated: July 13, 2026

We want you to love your Clarence purchase. If something isn't right, here's how returns, refunds, and cancellations work.

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Order Cancellations & Changes

We process and ship orders very quickly, so we cannot guarantee changes or cancellations once an order is placed.

If you'd like to modify or cancel your order, contact our customer service team as soon as possible at contact@myclarence.com. We'll do our best to accommodate your request if the order has not yet been processed at our warehouse.

To speed up your request, use the subject line "Cancel my order" and include your full name and order number in the body of the email.

Returns

Our return window is 30 days from delivery. If more than 30 days have passed since your order was delivered, we're unable to offer a refund or exchange.

Because our Products are cosmetics, returns are subject to health and hygiene standards:

• Unopened, unused Products in their original, sealed packaging may be returned within 30 days.
• Opened or used cosmetics cannot be returned or refunded for health and hygiene reasons, except where the Product is defective, damaged in transit, or incorrect.
• A receipt or proof of purchase is required for all returns.

Non-returnable items include opened or used cosmetics (except as above), final-sale, clearance, and promotional items, and gift cards.

To start a return, email us at contact@myclarence.com. We'll provide return instructions and the warehouse address for returned packages. Please do not send items back before contacting us — returns without prior authorization may not be processed.

Refunds

Once we receive and inspect your returned item, we'll email you to confirm receipt and let you know whether your refund is approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days of inspection. Please note that it may take an additional 7–14 business days for the credit to appear, depending on your bank or card issuer.

Late or missing refunds: if you haven't received your refund yet:

• Check your bank account again.
• Contact your credit card company — there is often a processing delay before a refund is posted.
• Contact your bank, as posting times vary.

If you've done all of this and still haven't received your refund, please contact us at contact@myclarence.com.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, email us at contact@myclarence.com within 7 days of delivery with your order number and photos. We'll arrange a replacement or refund at our expense — you won't pay return shipping in these cases.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, email us at contact@myclarence.com.

Return Shipping

• You are responsible for your own return shipping costs unless the item was defective, damaged, or incorrect. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping may be deducted from it.
• Returned items are your responsibility until they reach us.
• If you're shipping an item worth more than $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we're unable to issue a refund for a return we don't receive.

Contact

Questions about a return, refund, or cancellation? Email contact@myclarence.com with your order number and we'll help.