Shipping Policy

Last updated: July 13, 2026

At Clarence, we work hard to get your order to you quickly and reliably. Here's what to expect.

---

Order Processing

All orders are processed and shipped within 1–2 business days. Once your order is confirmed, our team begins preparing it right away to ensure fast dispatch. Orders placed on weekends or U.S. holidays are processed the next business day.

Delivery Times

After dispatch, packages are typically delivered within 4–8 business days. Delivery times may vary depending on the destination and carrier conditions, but we always do our best to ensure prompt delivery. These are estimates and are not guaranteed.

Shipping Costs

Shipping is 100% free on all orders over [$25]. Shipping costs for orders below that amount are calculated and displayed at checkout before payment.

Order Tracking

As soon as your order ships, a tracking number is automatically sent to you by email, so you can follow your package in real time until it arrives. If you don't see it, please check your spam folder or contact us.

Shipping Address

Please make sure the address you provide at checkout is correct and complete. If an order is delayed or undeliverable due to an incorrect or incomplete address, the customer is responsible, and any re-shipping costs may apply. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment.

International Orders

For orders shipped outside the United States, you are the importer of record and are responsible for any customs duties, import taxes, or fees charged by the destination country. These charges are not included in your order total and are determined by your local customs authority.

Lost, Delayed, or Missing Packages

In the event of a significant delay (customs, logistics disruptions, or peak periods) our customer service team is here to help and keep you updated on your package. If tracking shows your package as delivered but you have not received it, contact us at contact@myclarence.com and we will work with you and the carrier to resolve it.

Contact

Questions about your shipment? Reach us at contact@myclarence.com with your order number and we'll be glad to help.